Description

The Student Success Coach supports the mission of Stillman College by promoting student achievement, retention, persistence, and timely progression toward graduation. The position primarily supports first-year students as they transition to college and develop the skills necessary for academic and personal success. Reporting to the Dean of Retention and Student Success, the Student Success Coach provides individualized coaching, proactive outreach, academic progress monitoring, and student intervention services. The position also supports registration and enrollment initiatives, teaches assigned student success courses, coordinates student programming, and assists with departmental administrative and financial operations. The successful candidate will be a proactive, organized, and collaborative professional who can manage multiple responsibilities and contribute to the overall effectiveness of the Office of Retention and Student Success.

JOB RESPONSIBILITIESStudent Success and Retention● Provide individual coaching, guidance, and support to first-year students to promote academic achievement, engagement, and persistence.● Monitor student progress, identify potential barriers to success, conduct outreach, and connect students with appropriate campus resources.● Assist with early-alert initiatives, retention campaigns, student success plans, and follow-up interventions.● Maintain accurate records of student contacts, referrals, progress, and outcomes.Instructional Responsibilities● Teach and facilitate the Student Transition and Introduction (STI) course and/or Academic Success Seminar, as assigned.

● Prepare instructional materials, facilitate learning activities, monitor student progress, and maintain required course records.● Support the development of students' time-management, study, goal-setting, communication, and college-readiness skills.Registration and Academic Support● Assist with student registration campaigns, enrollment initiatives, and outreach to students who have not completed registration requirements.● Help students navigate enrollment processes and connect with appropriate campus offices to resolve registration barriers.● Promote participation in tutoring, academic advising, the Academic Success Center, and other student support services.● Collaborate with faculty, staff, and campus partners to improve student engagement and academic progression.Student Programming and Engagement● Assist with coordinating orientation activities, workshops, seminars, student success initiatives, and departmental events.● Participate in designated evening and weekend activities, student meetings, and College programs, and provide extended coverage during peak service periods (e.g., orientation, registration, add/drop, and the start of each semester) to meet increased student demand.● Support initiatives that encourage campus involvement, leadership development, and student persistence.Administrative and Financial Support● Assist with departmental financial administration, including processing invoices, payment requests, purchase requisitions, reimbursements, and maintaining accurate financial records.● Assist with budget tracking, purchasing, and financial documentation for departmental operations, programs, and grant-funded activities in accordance with College policies and approval procedures.Reporting and Departmental Operations● Maintain student success records and assist with tracking outreach, registration progress, participation, and other departmental performance indicators.● Prepare reports, maintain documentation, and assist with departmental assessment and grant-related reporting as assigned.● Collaborate with campus offices to support departmental goals and institutional retention initiatives.● Perform other duties as assigned by the Dean of Retention and Student Success or authorized College leadership.

QUALIFICATIONSRequired Qualifications● Bachelor's degree from an accredited college or university.● Experience in education, student support, academic services, mentoring, advising, or a related field.● Strong communication, organizational, interpersonal, and problem-solving skills.● Proficiency in Microsoft Office, Google Workspace, spreadsheets, and standard technology platforms.● Ability to manage multiple responsibilities, maintain accurate records, meet deadlines, and handle confidential information appropriately.● Ability to work collaboratively with students, faculty, staff, and administrators.● Availability to work evenings and weekends, including extended hours during peak periods.Preferred Qualifications● Master's degree in Higher Education, Education, Counseling, Student Affairs, Leadership, or a related field.● Experience teaching or facilitating college-level courses, particularly STI or Academic Success Seminar.● Experience working with first-year students or students experiencing academic and enrollment challenges.● Experience with student information systems, learning management systems, student success programming, registration support, purchasing, or financial documentation.ADDITIONAL EXPECTATIONSThe position requires flexibility, initiative, accountability, and the ability to manage multiple assignments in support of departmental and institutional priorities. Responsibilities may be adjusted based on the needs of the College, consistent with applicable policies and procedures. This is a full-time position. During scheduled working hours, the employee is expected to devote their full time and attention to the duties of the position and the business of Stillman College. Outside employment may not be performed during scheduled working hours, interfere with job performance or required availability, or create a conflict of interest, and must be disclosed in accordance with College policy.

Background Investigation Statement

Before hiring, the final candidate(s) must pass a pre-employment background investigation, including information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation does not automatically disqualify a candidate from consideration for this position. A candidate with a previous conviction or negative behavioral red flags will receive an individualized review before a hiring decision is made.

Application

Review of applications will begin immediately and remain open until the position is filled. Interested candidates should submit a cover letter, a resume or curriculum vitae, and a list of at least three professional references. Visit www.stillman.edu to apply for the position. Stillman College is an equal opportunity employer and will not discriminate unlawfully in employment matters based on race, religion, gender, color, ancestry, national origin, age, disability, or any other category protected by law. This position description reflects the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Stillman College reserves the right to modify this description at any time.