Description

• Troubleshoots, identifies, isolates, and works to resolve/repair problems involving software, hardware,peripheral, or network problems; tests equipment and identifies equipment malfunctions; initiatesappropriate action to correct software errors, recover data, and/or obtain maintenance; communicateswith software/hardware service representatives; provides information concerning operational and/ormechanical problems through help desk ticketing system.• Provides technical support for various events, presentations, and meetings including setting up computerequipment and devices and training users in their operation.• Makes recommendations regarding repair, replacement, or upgrade of hardware and software.• Performs diagnostic operations in response to service requests, using logic and troubleshootingmethodology.• Provides training, information, and assistance to users regarding operations, procedures, problems,software functions, and other related issues.• Monitors working conditions of computers and peripheral devices; performs computer and peripheraldevice maintenance; performs preventive maintenance functions as needed.• Evaluates new software; inspects computers for potential viruses and malware.• Maintains existing hardware and software; relocates and re-configures hardware; transfers data files.• Identifies data errors or equipment malfunctions; initiates action to correct errors, recover data, andobtain maintenance; initiates communication with service representatives and provides informationconcerning operational and/or mechanical problems.

• Works with teammates to maintain documentation of system activities, operations, modifications,maintenance, and other activities.• Answers the telephone; provides information, guidance, and assistance; takes and relays messagesand/or directs calls to appropriate personnel; returns calls as necessary.• Responds to questions, problems, and requests for information/assistance from employees.• Communicates with supervisor, co-workers, other departments, and vendors as needed to discuss workin progress, exchange information, resolve problems, coordinate equipment needs, and provideoperational support.• Maintains a working knowledge of various operating systems and software programs to operatehardware efficiently and effectively.• Maintains an awareness of new products, trends, and advances in the profession; reads professionalliterature.• Completes tasks regarding the setup of desk phones for new and existing employees. Assists with theconfiguration, operation, and management of desk phones.• Runs and installs low voltage cabling such as network and HDMI.• Recommends policies and procedures that guide and support the provision of quality services by theDepartment.• Incorporates continuous quality improvement principles in day-to-day activities.