Description

The Data Support Specialist performs technical functions associated with computer software, computer hardware, networking, and telephone connectivity. This role also involves assisting with administering the help desk and coordinating and prioritizing help desk service requests and resolutions.

• Troubleshoots, identifies, isolates, and works to resolve/repair problems involving software, hardware,  peripheral, or network problems; tests equipment and identifies equipment malfunctions; initiates appropriate action to correct software errors, recover data, and/or obtain maintenance; communicates with software/hardware service representatives; provides information concerning operational and/or mechanical problems through help desk ticketing system. 
• Provides technical support for various events, presentations, and meetings including setting up computer equipment and devices and training users in their operation. 
• Performs diagnostic operations in response to service requests, using logic and troubleshooting methodology. 
• Identifies data errors or equipment malfunctions; initiates action to correct errors, recover data, and obtain maintenance; initiates communication with service representatives and provides information concerning operational and/or mechanical problems.
• Answers the telephone; provides information, guidance, and assistance; takes and relays messages and/or directs calls to appropriate personnel; returns calls as necessary. 
• Maintains a working knowledge of various operating systems and software programs to operate hardware efficiently and effectively.
• Proven experience in IT roles within higher education

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances  (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.